Terms and Conditions
Welcome to Little Wolf Studio's website. By using this site, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General
This website is owned and operated by Little Wolf Studio, based in Christchurch, New Zealand. Throughout the site, the terms “we”, “us” and “our” refer to Little Wolf Studio.
By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms, then you may not access the website or use any services.
2. Products
All our products are either handmade or limited in availability. We do our best to accurately represent each product through descriptions and photos. However, due to the handmade nature of our pieces, slight variations may occur. Colours may also vary slightly depending on your screen or device.
We reserve the right to modify or discontinue any product at any time without notice.
3. Product Availability & Stock Levels
While we strive to keep our stock levels up-to-date, there may be occasions where an item is out of stock, and our website may not reflect this immediately. If you place an order for an item that is out of stock, we will contact you as soon as possible to discuss alternatives, including:
- Offering a replacement item (similar in design or value).
- Issuing a store credit.
- Providing a full refund.
We make every effort to accurately update stock levels on our website, but occasionally, due to high demand or other unforeseen circumstances, stock discrepancies may occur. We appreciate your understanding and patience in such cases.
4. Pricing
All prices are listed in New Zealand Dollars (NZD) and include GST (where applicable).
We reserve the right to change pricing at any time without notice, but changes will not affect orders that have already been placed and confirmed.
5. Payment
We accept payment via credit/debit cards (through Stripe) or bank transfers. Payment must be received in full before your order is processed and shipped.
6. Shipping
We currently only ship within New Zealand. Shipping costs and delivery timeframes are outlined on our Shipping page.
If you wish to ship internationally, please contact us via our Contact page with a description of what you would like to purchase and where you would like to send it so we can look into shipping costs.
We are not responsible for delays caused by postal services or customs (for international orders), but we’ll do our best to help track down any delayed or missing parcels.
7. Returns
Please refer to our full Returns Policy for details on returns, refunds, and replacements.
8. Intellectual Property
All content on this website – including images, product designs, artwork, logos, and text – is the intellectual property of Little Wolf Studio Limited and may not be used, reproduced, or distributed without our written permission.
9. Privacy
We respect your privacy and will never share your personal information with third parties unless required by law. Please see our Privacy Policy for more information on how we collect and use your data.
10. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our website or products, including but not limited to misuse or allergic reactions to materials.
11. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the New Zealand courts.